Click here to track your package by sending us an email with your order number and name. Your package is dispatched to you as soon as your payment clears (this includes weekends). You will receive an email from our logistics department when your package has been dispatched.
We offer 3 different shipping methods - standard airmail, registered airmail and DHL. Airmail normally takes between 14 and 21 days, although it can often be much quicker. DHL takes just 3 - 4 working days and is fully tracked and insured. DHL will require a signature upon delivery and as such, we do not accept PO Box addresses.
We don't believe in expensive flat rate shipping costs. To make it fairest for you, we've calculated the price of each product according to its weight for all three shipping options - standard airmail, registered airmail and DHL. You can find the shipping price for every product listed on its product page. For certain products you may notice that there is only DHL shipping offered. In these cases, the products are fragile and need extra care when handling.
DHL and parcels are automatically insured, however, in line with standard courier practice we ask that you check your package contents before signing for it. Our logistics team employ strict packaging procedures to ensure that goods are adequately protected during transit. In this way if your order does arrive damaged and you do not check the package before signing, we will not be held accountable.
Whichever shipping method you choose, if your parcel is insured, we are happy to refund or replace your item and will also reimburse the amount you paid for shipping.
We recommend that you check the import tax rates in your country prior to purchase.
For small orders of low cost items it is highly unlikely that there will be an import charge, although we cannot guarantee this. In the event of a parcel being stopped by customs, we do not take responsibility for any charges incurred.
Ordering is easy! There's no need to sign up for an account to add products to your cart. To select items to order simply click the red "Add to Cart" button, then when you are ready to check out click the "Checkout" button. At this point you will be required to fill out your shipping and billing information.
All product warranty information is listed in the product specifications on the product pages. If the warranty details have not been included, assume that the product does not come with a warranty.
If you receive a product that is faulty or broken, please email us immediately. Our helpful customer service representatives will assess each situation on a case-by-case basis to help resolve the problem.
If you have any questions about our products and services or an order you've placed, please email us now for more information. Be assured that you will receive a reply from our customer service team within one working day.
Should you wish to change the shipping address after you have placed your order, please email us. You will receive email notification from our logistics team as soon as your order has been dispatched. We cannot guarantee that we will be able to redirect your package once your transaction has been processed.
If you'd like to add more items to your order after you've checked out, please email us. We cannot guarantee that we will be able to combine orders once your transaction has been processed.
All transactions through Virtual Village are guaranteed secure through our security partner McAfee. McAfee provide secure solutions to ensure that our customers can always shop with confidence.
From time to time we offer special discounts on product categories, all products and specific items. We announce these offers in two ways ‐ on the homepage and in email updates. To make sure you don't miss out, check the home page regularly and subscribe now by sending us an email with your contact information.
If you receive your order and the product does not match its original description, is faulty or broken please email us now with your order number and a description of the problem within 7 days after receiving the goods. Our customer service team will get back to you within one working day to help find a solution.
Should you wish to return items that are in perfect condition, we are happy to exchange or refund the product if the item is returned in its original and unused state and in its original box and packaging. In such cases we do not take financial responsibility for the cost of returning the package to us. If you would like a refund we will reimburse only the cost of the product upon verification that the product and packaging are still new. We offer exchanges of products once the original product has been similarly checked to ensure that it is still new. It is your responsibility to cover the shipping cost of the exchanged product.
In order to make sure the package is returned to the correct location, we ask that you first email us explaining that you will be returning a package. Our customer service team will then send a short list of instructions and a printable shipping label with the return address to attach to the package.
If you’re interested in a larger quantity of items, please email us now before placing your order. We are happy to offer discounts on bulk purchases and have wholesale account managers who will review your email and get back to you in one working day. Simply email us now and tell us which products you're after, and how many you would like ‐ it's that simple! To read more about wholesale partnerships with Virtual Village, click here now.
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